Common questions

From common tasks, to payment details, to booking instructions, find answers to your top questions.

Booking a visit is quick and easy through your online dashboard. If you're not already a member, first create your account. You'll then have access to the entire calendar with all helpers real-time availability, ranging from days to weeks in advance. There's a 1-hour minimum and you can book in hour increments.

The first step is to describe the tasks you’d like help with. You can also adjust the filters to choose the number of helpers and desired hours. Then, you’ll see the full calendar showing all available times and helpers. Pick the day, time, and helper that works best for your schedule, and click confirm!

Book help for the tasks you don't want to do, can't do anymore, or simply need an extra hand with! This includes yard work, gardening, garage organization, technology help, seasonal decoration, heavy lifting, furniture assembly, cleaning, errands, and more. When you book a visit, you'll be able to write a detailed task list for your helper.

In a single visit, your helper can tackle a variety of tasks. They might move heavy boxes from storage, fix a computer issue, scrub your kitchen cabinets, and weed your flower bed. You'll love the versatility!

Yes, you have complete control who you comes to help. Once you have a favorite helper, you can prioritize booking them for future visits. On our website, you can view the entire schedule for all helpers.

You can learn about each helper's bio, personal interests, community involvement, mission alignment, work ethic, reviews from past visits, tasks they've completed, and more. After creating your account, just go to the 'Helpers' tab to see who serves your area. Click on a helper's profile to view full details and find the best fit for your needs.

You can book multiple helpers depending on their availability. While this is less common, scheduling with two or more helpers can be great for bigger projects like moving furniture, yard work, and deep cleaning. You'll be billed per helper, per hour.

Yes, helpers are reliable, dependable, personable, and excellent in every aspect. These are Linked Lives' core values! All helpers are held to the highest standard. Our members love for the serivces they receive says it all!

Yes, depending on the helper's availability. Our calendar gives you the entire monthly availability in real-time, allowing you to book help for your needs as soon as today - if there's an opening.

About 2 hours per month on average. Our members keep an ongoing to-do list over the weeks, and schedule a visit when ready. Some book weekly, others a couple times per year. It's flexible for your budget and needs!

If you have household tasks piling up that you don’t want to do, can’t do anymore, or need an extra hand with, we're a great fit for you! With a personal helper, you'll find freedom from time consuming and overwhelming tasks. Just make a list and your helper will take care of it. Helpers are friendly and flexible to meet your specific needs.

The day after your visit, we'll bill your preferred payment method on file. There is no need to pay helpers directly, but tips are appreciated for excellent work that goes above and beyond.

While tips are not expected, they are always appreciated for excellent work! We love to feel recognized in this way. While we prefer tips in cash, members have also tipped with warm cookies, fresh bread, vibrant flowers, unwanted artwork, spare furniture, and more! Feel free to express your gratitude.

There are no monthly minimums and no contracts. We make it flexible for you! Become a member and and enjoy access to our platform any time.

Help as needed! There are no monthly minimums. Simply book whenever you're ready about 4-5 days in advance to get the best selection of days and times. In addition on-demand visits, you can also setup recurring visits every 1, 2, or 4 weeks if that better suits your needs.

We suggest scheduling at least 4-5 days in advance for the best selection of days and times. Depending on helper availability, you can book anywhere from tomorrow, up to a month in advance.

You can easily cancel or reschedule bookings anytime on our website up to an hour before the visit start time, with no penalty. Review our Cancellation Policy for more details.

Yes, we ask that members provide all the tools and supplies for the tasks you want completed. This ensures that your helper can focus on completing your tasks efficiently, using the tools you're comfortable with and that are best suited for the job. For most tasks, this might look like having a rake, vacuum, or ladder ready to go!

If a visit ends early or runs longer than expected, your helper can round the time up to the nearest 15-minute mark. This ensures you only pay for the time used while maintaining flexibility. Just remember to ask!

Yes, we offer need-based rates for those on limited or fixed income under a certain threshold. Please reach out to us to arrange a custom plan with a team member.

There are no travel or mileage fees. You only pay for the time your helper spends at your house. Helpers set their own service areas to the neighborhoods near where they live, so you're always getting local help.

It's always the same flat hourly rate for all tasks. Members usually have a whole list of tasks ready for their helpers when they arrive. You can always count on predictable pricing without the need to wait for a quote.

We understand that life can be unpredictable. For last minute cancellations and missed visits, we do charge a $20 fee per cancelled hour that goes to your helper for their inconvenience and loss of opportunity. You can always cancel online to an hour before.

If you're interested but not quite ready, we encourage you to sign up on our website. This lets us keep in touch, share info, and send occasional promotions. By signing up early, you won’t forget about us, and we’ll send helpful updates at your pace. There’s no obligation to book right away, and we’re here to answer any questions as you explore your options.

Yes, everyone is welcome here. No matter your age or income-level - if you need help around the house, you can create a Linked Lives account to start booking. While most of our members are in their 60s to 80s, there are also members in their 40s through 90s as well. Our platform is open to anyone who is looking to book a little help around the house.

Our mission is to foster meaningful, intergenerational relationships through excellent, local, and dependable help. We believe that connecting seniors with young adults forms lifelong friendships that enrich communities and help us gain better perspective and understanding of the world.

There are several ways to support our mission. First, sharing the Linked Lives platform with friends, family, and neighbors helps us reach people offline. We love word of mouth! Second, signing up, even if you don't book right away, allows us to stay connected. Most people who visit once might forget about us. We'll send helpful reminders and get to know you over time to better understand your needs.

Missing a question?

Submit your unanswered questions anonymously and we'll update our FAQ.

FAQ basics

Answers before you book

The FAQ covers booking, helpers, task lists, payment, scheduling, and what Linked Lives does not cover.

Booking

Start by describing the tasks. Then choose the helper, day, and time from available openings in your area.

Task fit

Linked Lives is best for practical household help: yard work, gardening, organizing, lifting, errands, cleaning, tech help, and similar tasks.

When to contact support

For account, billing, visit, or availability questions that depend on your details, reach out to Linked Lives support.